Namma Wheels (Muddu Yellamma Travels)

Please read these Terms & Conditions carefully before confirming your booking with Namma Wheels (Muddu Yellamma Travels). By booking a trip with us, you agree to comply with and be bound by the following terms.


1. Personal Data & Privacy

By booking with Namma Wheels, you consent to provide necessary personal information required for trip planning, bookings, and communication.

Your personal data will be used solely for operational purposes and will not be shared with third parties unnecessarily or without your consent, except where required by law or for trip-related services.


2. Travel Insurance

We strongly recommend all travelers obtain comprehensive travel insurance before joining any trip.

Your insurance should ideally cover:

  • Trip cancellations
  • Medical emergencies
  • Accidents
  • Personal belongings
  • Emergency evacuation
  • Travel delays
  • Loss or damage

Namma Wheels shall not be responsible for losses or expenses arising due to lack of insurance coverage.


3. Communication Consent

By registering with Namma Wheels, you agree to receive communications regarding:

  • Trip updates
  • Booking confirmations
  • Promotional offers
  • Important travel information

Communication may occur through email, phone calls, WhatsApp, or SMS.


4. Third-Party Services

Namma Wheels may partner with third-party vendors including:

  • Hotels
  • Transportation providers
  • Adventure activity operators
  • Local guides

While we strive to work only with trusted partners, Namma Wheels shall not be held liable for service deficiencies, delays, losses, or disruptions caused by third-party providers.


5. Travel Documents

Travelers are solely responsible for carrying valid travel documents including:

  • Government-issued ID
  • Passport
  • Visa
  • Permits
  • Vaccination certificates (if applicable)

Namma Wheels is not responsible for denied boarding, entry restrictions, or document-related issues.


6. Special Requests

Any special requests such as:

  • Dietary requirements
  • Medical assistance
  • Room preferences
  • Accessibility requirements

must be communicated during booking.

While we will make every effort to accommodate requests, fulfillment cannot be guaranteed.


7. Behavior & Conduct

All travelers are expected to behave responsibly and respectfully toward:

  • Fellow travelers
  • Local communities
  • Nature and wildlife
  • Local laws and customs

Namma Wheels reserves the right to remove any traveler from the trip without refund if their behavior is disruptive, unsafe, illegal, or inappropriate.


8. Limitation of Liability

Adventure travel and outdoor activities involve inherent risks.

By participating, you acknowledge and accept these risks voluntarily.

Namma Wheels, its employees, partners, guides, or agents shall not be held liable for:

  • Injuries
  • Illness
  • Accidents
  • Property loss
  • Delays
  • Damages
  • Death

arising during or after participation in any trip or activity.


9. Feedback & Complaints

We value customer feedback.

Any complaints regarding services should be communicated to Namma Wheels at the earliest opportunity during or immediately after the trip so appropriate action can be taken.


10. Changes to Terms & Conditions

Namma Wheels reserves the right to modify these Terms & Conditions at any time without prior notice.

Customers are advised to review the latest terms before booking.


11. Indemnification

You agree to indemnify and hold harmless Namma Wheels, its employees, affiliates, partners, agents, and representatives against any claims, losses, damages, liabilities, or legal expenses arising from:

  • Violation of these terms
  • Negligence
  • Misconduct
  • Misuse of services

12. Fitness Responsibility

Many trips and treks offered by Namma Wheels require varying levels of physical fitness.

Trip difficulty may depend on:

  • Terrain
  • Altitude
  • Weather conditions
  • Climate
  • Duration
  • Physical exertion

Customers are advised to carefully review trip details before booking.

Namma Wheels does not employ medical professionals, and it is your responsibility to seek medical advice before joining any trip.

Any medical condition, pregnancy, disability, mental or physical health concern, or other condition affecting participation must be disclosed during booking.

You confirm that neither you nor your travel companions have any condition that may endanger yourselves or others during the trip.


13. Program Dates

Travelers are solely responsible for verifying:

  • Departure dates
  • Reporting times
  • Pickup locations
  • Travel schedules

mentioned in booking confirmations and travel documents.


14. Itinerary Changes

Namma Wheels reserves the right to modify, postpone, or cancel any trip or itinerary due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Road closures
  • Political unrest
  • Accidents
  • Health emergencies
  • Government restrictions

Additional expenses arising from such situations must be borne by the traveler.

Wherever possible, travelers will be informed in advance.


15. Refund Policy

No refunds (partial or full) shall be issued if a traveler voluntarily leaves or abandons a trip after commencement.

No refunds will be provided for:

  • Unused accommodation
  • Missed transportation
  • Skipped meals
  • Unused activities
  • Missed sightseeing

In the event Namma Wheels cancels a trip due to unforeseen circumstances, travelers may choose from:

  • An alternative trip
  • Rescheduled dates
  • A travel voucher
  • Refund as per cancellation policy

Namma Wheels shall not be liable for:

  • Flight cancellations
  • Visa expenses
  • Personal travel arrangements
  • Credit card charges
  • Additional accommodation costs

Maximum liability, under any circumstance, shall be limited to the amount paid directly to Namma Wheels for the trip.


16. Transfer of Dates

If you wish to reschedule your booking due to unforeseen circumstances, you must inform Namma Wheels in advance.

Approval for date transfers will depend on:

  • Availability
  • Operational feasibility
  • Applicable charges

Requests made at the last minute may not be accepted.


Legal Notice

These Terms & Conditions are governed by the laws of Bengaluru, Karnataka, India.

Customers are advised to consult legal professionals for any clarification regarding these policies before booking.